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Shipping and Return Policy

SHIPPING POLICY

We ship to most countries worldwide, for all domestic and international packages, however, it is important that buyers contact us prior to placing an order for correct shipping costs.. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

All orders will take approximately 3-5 business days to process BEFORE being shipped. Kindly note that the delivery time will vary during holidays or limited edition launches. Delivery times vary and where applicable will be stated on the product pages.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at kerry@webbsessentials.com as soon as possible.

RETURN POLICY

You may return most new, unopened items within 7 days of delivery for a full refund. Return shipping cost is at your expense. We reserve the right to deny any return/refund claims if the criteria previously defined is not met. 

In the events where the product received comes with manufacturing defects, buyers are entitled to request a product replacement within 7 days of receiving the item. To request a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to kerry@webbsessentials.com If the case is deemed valid, Webb's Essentials will cover related cost to deliver a replacement.

After 7 days of receiving the item, buyers can no longer request for item replacement for any reason.

Free Product

We do not offer replacement or return on any free products, for any reason.

Changes to Orders

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are unable to cancel their purchases after the 24 hour period has expired.